Returns & Exchanges

We are accommodate your returns and exchanges on our products provided it meets the following criteria:
1. The garment is returned within 15 days of receiving the shipment.

2. Merchandise must be unworn, unwashed and unaltered.

3. Merchandise must be in original packaging with hang tags attached.

A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned garments were not worn and labels removed.

Once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution.

We can not control how quickly the funds are returned to you once we submit the refund.

Please note shipping fees for returns will not be refunded. 

We take matters of hygiene and public safety seriously and DO NOT ALLOW worn items to be returned for the safety of all of our clients.  If your return does not meet the conditions listed above we will not be able to issue a refund and the garments will be returned at the sender’s expense.

We guarantee you'll receive the very best in fit, function, quality, and support without compromise. Our bras are made true to size, and we use your measurements to determine what size will fit you best. Our sizing team will get in touch after you purchase to make sure you get the very best fit!

Orders can be cancelled for a full refund within 24 hours of purchase.  Orders cancelled after 24 hours will receive credit for the full purchase amount.   If you would like to make any changes to your order, please email us customercare@mayanageneviere.comdepending on where we are in the production process of your order.

If you’re not truly satisfied within 15 days of receiving your intimates, your first exchange is on us.

Start by submitting a request here and our team will follow up with you to make sure your new intimates will fit perfectly.

1. We don't accept returns for items purchased from other retailers or websites. Please contact the place of purchase for their return policy.

2. Shapewear and control bottoms and any gusset item are final sale.

3. If you have purchased the bra for the purpose of nursing, please ensure you try on the bra with nursing pads, we will not accept returns of bras that have any stains on them

4. Garments with evidence of pets, smoking or fragrance on them will not be accepted due to allergy concerns of our team.

5. Only regular priced items may be returned, sale items are final sale.

We stand by the quality of construction of our garments, should a garment appear to be defective please contact us at customercare@mayanageneviere.com for assistance and we'l follow up right away.

You will receive an email notification once your package is received and we'll exchange or fix the damaged item for you.